Draft – to be replaced by compliance. This placeholder text is not the final legal document. Items in [brackets] will be completed by WoonFX compliance before launch.
1. How to complain
Open a support ticket in the client portal (category "General") or email support@woonfx.com with your account number, a description of the issue and any evidence such as ticket numbers or screenshots.
2. What happens next
We acknowledge complaints within [2] business days and aim to send a final response within [15] business days. If we need longer, we will tell you why and when to expect an answer.
3. Escalation
If you are not satisfied with our final response, you may refer the complaint to [External dispute resolution body / regulator] within [X] months.
Questions about this document? Email support@woonfx.com or see the help centre.